Oplink.net help center
My home or business Fiber Internet Service is down, what should I do?
- Do not press the reset button on the back of the modem.
- Reboot the modem installed by AT&T by pulling black power cord on the back of the device, leave unplugged for 30 seconds.
- While the modem is off, disconnect all cables to the back of the device ONE BY ONE, plug them back into the original location. This will ensure nothing became knocked loose.
- Reconnect power cable to modem, power up may take up to a full 5mins.
- While your waiting, Restart computer.
- Check to see if you can surf the internet again.
- If you can RUN speedtest again to see if you have fixed your trouble: https://oplink.net/speedtest
- If you can’t please open a support ticket or call support 281-445-9800