Last updated: October 30, 2026
This Privacy Policy explains how The Optimal Link Corporation ("Oplink.net," "we," or "us") handles information in connection with our public website, hosting services, customer accounts, billing, and support interactions. Customer-hosted websites and applications are controlled by their respective customers and may have their own privacy notices.
Information we collect
Depending on how you interact with us, information we may receive includes your name, business and contact details, service and billing information, support correspondence, and information needed to provide and secure your services. Our systems may also process technical records such as IP addresses, connection and request data, device or browser information, server events, and security logs.
Please avoid sending passwords, payment-card numbers, or other sensitive information in unencrypted emails or public support messages.
How information is used
We use information as needed to respond to inquiries, provision and support services, manage accounts and payments, troubleshoot service issues, protect our network and systems from fraud and abuse, improve our public website, and meet applicable legal or regulatory obligations. Oplink.net's marketing-site analytics are separate from customer-hosted application content and are not intended to inspect private content hosted on customer servers.
Website analytics and cookies
Our public marketing website uses Google Analytics 4 to understand traffic and improve its content. Google Analytics may use cookies and process information such as pages visited, referring sites, browser and device characteristics, and technical identifiers. Google processes this information under its own terms. See how Google uses information from sites and apps that use its services.
You can manage cookies in your browser or use the Google Analytics opt-out browser add-on. These tools are not necessarily a substitute for consent where applicable law requires it. Our website's use of Analytics and any consent controls should be evaluated according to the location and preferences of each visitor.
Website security and Cloudflare
Where Cloudflare services are enabled to deliver or protect our website, Cloudflare may process technical request information such as IP addresses, URLs, browser or device characteristics, and security signals. Depending on enabled security features, Cloudflare may use necessary cookies or other mechanisms to identify suspicious traffic, prevent abuse, or remember a completed security challenge. These security technologies are distinct from Google Analytics.
Service providers and disclosures
We may share limited information with providers that help operate our business and services, including payment processors, billing or support platforms, web security and delivery services, and website analytics providers, as appropriate to the service. We may also disclose information when required by applicable law, a valid legal request, or to protect our rights, customers, and networks. We do not authorize website analytics tools to receive passwords or private files from customer-hosted services.
Data retention and security
Retention periods vary by record type and purpose. For example, billing and contractual records, support histories, security logs, and service backups may be kept for different periods based on operational needs, backup schedules, dispute resolution, and legal obligations. We apply technical and organizational safeguards appropriate to the information and services involved; however, no online service can guarantee absolute security.
Your choices and privacy requests
You may contact us to ask about information associated with your Oplink.net account, request correction or deletion where applicable, or raise questions about website analytics. We may need to verify your identity and may retain certain information where required for security, legal, accounting, or contractual purposes. If a request is denied, you can contact us again to ask for a review or appeal where the law provides that right.
Processing locations
Oplink.net is based in the Houston, Texas area. Depending on the service providers involved, some personal or technical information may be processed or stored in other locations, including outside Texas or the United States. Location-specific representations about customer hosting infrastructure are governed by the applicable service arrangement.
Contact
For privacy questions or requests, submit a privacy request through our support ticket system or reach us through the customer portal. We may update this policy as our website, services, providers, or legal requirements change.